TERMS AND CONDITIONS
Polruan Holidays is a small very select family run park, and to ensure the enjoyment of all our visitors it is essential that certain rules are kept, we have no club, no bar, and no evening entertainment, we do however have many visitors of all ages that return year after year for the unique location, the friendly atmosphere and the tranquillity of our park that we endeavour to keep. We therefore have many rules (terms and conditions) in place and highly recommend that you read these very carefully to avoid any disappointment upon your arrival or disagreements between us during your stay.
These park rules are put in place not just for the good management of the park or just for your own benefit and safety, but also for the benefit, safety, and consideration to all those people around you and all those that use the park, if you should have any objections to our ruling or you have no respect for other visitors or you like to late night party or make “intentional noise” then this park is not for you, please find an alternative park that will suite your needs, there are parks nearby that would be more suitable, We wouldn’t want to spoil your holiday or have you spoil our day! We work extremely hard to ensure all our visitors have a safe and enjoyable stay and everyone has a good night sleep.
If however you are uncertain with our rules (terms and conditions) than please do not hesitate to contact us.
Park Terms and Conditions for a Pitch
Dog owners. We only accept well behaved dogs, all dogs must be kept on a lead at all times and exercised off the park, dogs must not be allowed to bark continuously or be of any nuisance to other visitors, dogs must also not be left unattended or under the control of children.
We will not tolerate dogs running loose or dogs fouling on the park, two dogs maximum per pitch.
Parents. We do not allow the riding of bicycles, skateboards, scooters or the use of water bombs/pistols, Children must use the bottom field for any games, we do have a swing for children under the age of twelve, and we must advise you that we do have a bottom gate that’s left unlocked. You must not use a drone, powered model aircraft or any other powered flying object on the park. No Kite flying on the park, No Chinese lanterns, fireworks or similar. Children or pets must not be left unattended whilst on the park.
All Visitors. Mobile phones, Laptops, Radios, Televisions, musical instruments other appliances and motor vehicles must not be used to cause a nuisance to others. Generators are not permitted on the Park.
We have a very strict speed limit-5 mph (walking pace) on the park. Vehicles may only park one per pitch, unless arrangements have been made with the park owners. All drivers must hold a full driving licence and vehicle insured.
Day Visitors. We regret we no longer allow the visiting of friends, relations, or family, the park is private property and only people lawfully staying have permission to enter the park, any person or persons found who are not lawfully registered will be regarded as trespassing and will be made to leave, the management of Polruan Holidays reserves the right to terminate the holiday of all persons involved. Any unauthorized vehicle will be removed.
We must emphasize that we expect extreme peace and quiet between the hours of 10-30 PM to 8 am (22.30 to 08.00 hrs) to all areas of the park. We do not accept new arrivals after 9pm (21.00 hrs), main gates closed at 11pm
Chemicals should be used at all times when tipping toilet waste from holding tanks/cassettes, never tip toilet waste down the toilets. Cassettes, buckets, or similar must not be taken into the amenities.
We do not allow the lighting of barbecues after 9pm, barbecues must be kept off the grass, we do provide blocks/bricks, free of charge. Open fires, fire baskets, or the burning of wood is strictly prohibited.
We do not allow gazebos on our park. Additional small pup tents, awnings and additional cars are only accepted. Where possible a breathable ground sheet should be used to preserve the grass.
We will not tolerate any kind of antisocial behaviour, any person or persons found, that we believe to be causing an abuse to property, noisy behaviour, bad language, uncontrolled pets or children, will be asked to leave immediately and if necessary escorted off the park.
We do not cater for large groups or parties at anytime, we may even refuse very large families at certain times of the year.
We do not permit on our park any person or any person that you may know who to your knowledge is on the Sex Offenders Register compiled under the Sex Offenders Act 1997.
The proprietors disclaim all responsibility for any injury or damage to any persons or their property whilst they are using any of the facilities or equipment on the Park. Parents are responsible for the safety of their children at all times.
These rules form part of the contract between us for your occupation of a pitch on the park.
Any breach to our terms and conditions may lead to termination of your holiday without any refund.
HOLIDAY CANCELLATION PLAN FOR ONLY £25 PER WEEK
COVER: Illness, death, accidental injury or redundancy, fire or burglary attended by the Police, occurring to any member of the party named on the Booking Form.
BENEFIT: If you have to cancel your holiday, subject to the conditions below, you will receive a full refund of any payments made, a small administration charge will occur.
CONDITIONS: Notification of any claim must be made without delay and before 12 noon on the due date of arrival. Only members of the party named on the Booking Form are covered by the scheme. A doctor’s medical certificate, police crime number or copy of redundancy note is required to show that the cancellation was unavoidable. The Cancellation Plan is operable only at the time of booking and ceases upon arrival to the Park.
PREMIUM: Payable with deposit.
If you are not happy about the service you receive from us, please tell us and we will try to resolve your concern.